About 5 weeks
IT Operations Foundation
Turn whoever currently answers IT questions in Slack into a real support function that scales past them.
$11,000Fixed price
One platform, up to 3 support queuesScope included
5 weeksTypical timeline
What’s included
- Service desk in Jira or ServiceNow — intake, routing, and SLAs
- Knowledge base and self-service so routine requests deflect
- KPI dashboard leadership will actually read
- 30 days of tuning after go-live
Not included
- Staffing the desk
- Platform licensing
Beyond the cap
Additional queues at $1,200 each.
Where this has been done
ServiceNow routing that took a team from 43 to 105.9 tickets per engineer per week while volume rose 32.7%.